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First National Bank offers 24x7 automated teller service that can be accessed by calling 1-800-899-8001 or 783-4484 (within Crowley, LA). This service allows you to call in any time of the day and access your account information, transfer funds between accounts, or even make loan payments. The listing below briefly describes the phone options of the service.
 
MAIN MENU
Option 1 – Checking or Money Market Information
 a) Enter account number followed by the # key.
b) If first time accessing it will ask for the user’s whole SSN followed by the # key, then asks to setup a new PIN followed by the # key, then asks you to re-enter the new PIN followed by the # key and then announces the new PIN back to you.
c) If not the first time, it will ask for the PIN followed by the # key.
d) It will announce Today’s Balance then …
SUB MENU (Checking or Money Market)
Option 1 – For Deposits and other Credits
Option 2 – For Checks and other Debits
Option 3 – For ATM Transactions
Option 4 – To search for a Check by Check Number
Option 5 – To search for a Check by Amount
Option 6 – To hear all Transactions cleared since your last Statement
Option 7 – To have your account information faxed to you
Option 8 – To change your PIN Option 0 – To speak to the Operator
Option # - To return to the Main Menu
Option * - To repeat this Menu
 
Option 2 – Savings Information
a) Refer to Steps a-c of "Checking & Money Market Information” option.
b) It will announce Today’s Balance, Prior YTD Interest Earned, YTD Interest Earned.
 
Option 3 – CD or IRA Information
a) Refer to Steps a-c of "Checking & Money Market Information” option.
b) It will announce Today’s Balance, CD Maturity Date, and YTD Interest Earned.
 
Option 4 – Loan Information
a) Refer to Steps a-c of "Checking & Money Market Information” option.
b) It will announce Last Payment Amount & Date, the Next Payment Date, the Payoff, the Principal, Prior YTD Interest Paid, and YTD Interest Paid.
 
Option 5 – Transfer Funds or make a Loan Payment
a) This option allows you to transfer funds or make a loan payment 24 hours a day; however, the cutoff time for acceptance to the host accounting system is 6:00 PM . It also requires that the FROM and TO account be related to each other.
SUB MENU (Transfer Funds or make a Loan Payment)
Option 1 – To Transfer from Checking
a) Enter the FROM account number, then you PIN.
Option 1- To Transfer to Checking
Option 2- To Transfer to Savings
Option 3- To make a Loan Payment
Option 4- To Cancel the Request
b) If taking option 1-3 it will ask to enter the amount to transfer in dollars and cents followed by the # key. It will then announce the amount and the FROM account number and the TO account number, then ask you to accept by entering "1” or "*” to cancel. If the transfer is accepted it will announce a confirmation number.
 
Option 2 – To Transfer from Savings
a) Enter the FROM account number, then your PIN.
Option 1- To Transfer to Checking
Option 2- To Transfer to Savings
Option 3- To make a Loan Payment
Option 4- To Cancel the Request
c) If taking option 1-3 it will ask to enter the amount to transfer in dollars and cents followed by the # key. It will then announce the amount and the FROM account number and the TO account number, then ask you to accept by entering "1” or "*” to cancel. If the transfer is accepted it will announce a confirmation number.
 
Option * - To Cancel the Request
 
Option 6 – Verify Available Funds for an Account (Merchant Verification)
a) Enter the customer’s account number followed by the # key. Enter the amount of the customer’s check (including dollars and cents) followed by the # key. Wait while verifying available funds against this account. It will then tell you that a check in the entered amount either "will clear” at this time or "will not clear” at this time. It will then ask if you would like the information repeated to press 1 or to press the * key to exit.
b) Or press * key to exit
 
Option 7 – To Report a Lost, Found, or Stolen ATM or Debit Card
a) Please wait while the call is transferred. The speaker will indicated that you will need to leave a message containing the following information:
1. First and Last Name
2. Account Number
3. Home Phone Number
4. If you have more than one card indicate which one was stolen
5. At your earliest convenience, call your nearest branch location and speak to a CSR to check on the status of the lost or stolen card.
  
Option 0 – Speak to the Operator
a) Transfers the call to the main switchboard @ 337-783-4014.
 
Option # - Complete this Call
a) Gives the user a "Good-bye” message then disconnects the user.
  
Option * - Repeat these Choices
a) Repeats the Main Menu options.