We take great pride in ensuring our customers make informed financial decisions. Here, you will find a wealth of information available to support you in your financial endeavors. Not finding what you're looking for? Call us and we'll be happy to assist you with your needs.
Information at your fingertips.
Click individual documents below to access a PDF download. For questions regarding individual documents—or to submit documents—please contact your nearest branch.
For more information about FDIC Deposit Insurance Coverage, click here.
- Quick Switch Kit - Personal & Business Accounts
- Change of Address
- Authorization Form - Overdraft Protection
- Consumer Loan Application
- Mortgage Application
- Bill Pay User Guide
- Online Banking User Guide
- ACH Input File Structure Guide.
- CASH COUNTS Benefits
- Sample ACH Debit Authorization Form
- Sample ACH Credit Authorization Form
Learn tips to manage & budget your money with the Money Smart Program from the FDIC.
As you may have heard, Equifax recently announced a "cybersecurity incident potentially impacting approximately 143 million US customers."
From the press release: "Equifax has established a dedicated website to help consumers determine if their information has been potentially impacted and to sign up for credit file monitoring and identity theft protection."
As your financial institution, we encourage you to take advantage of the free credit monitoring service that Equifax is offering.
Q: Am I a victim of check fraud?
A: If you can answer "YES" to any of the following questions, you could be involved in a FRAUD or about to be SCAMMED!
- Is the check from an item you sold on the Internet, such as a car, boat, jewelry, etc, more than the item’s selling price?
- Did you receive the check via overnight delivery?
- Is the check connected to communicating with someone by email?
- Is the check drawn on a business or individual account that is different from the person buying your item or product?
- Have you been informed that you were the winner of a LOTTERY, such as Canadian, Australia, El Gordo, or El Mundo that you did not enter?
- Have you been instructed to "WIRE", "SEND" OR "SHIP MONEY", as soon as possible, to a large U.S. city or to another country, such as Canada, England, or Nigeria?
- Have you been asked to pay money to receive a deposit from another country such as Canada, England, Latvia or Nigeria?
- Are you receiving pay of a COMMISSION for facilitating money transfers through your account?
- Did you respond to an email requesting you to CONFIRM, UPDATE, OR PROVIDE your account number?
Q: How can I protect myself from being a victim of on-line fraud?
A: Identity theft continues to be one of the fastest growing crimes in the United States, and has ranked as one of the top consumer concerns for the past several years. The Federal Deposit Insurance Corporation (FDIC) has produced a multimedia presentation to help consumers protect themselves from identity fraud. The presentation provides information on steps consumers should take to secure their computer and protect themselves from identity theft, as well as actions consumers should take if they become a victim of identity theft.
For more information click here.
Q: How does an automated phone scam work?
Q: How does an automated phone scam work?
A: The scam runs like this. Automated calls (utilizing automatic dialers and automated voice recordings) are placed to a bank customer’s cell phone with a message warning that the customers debit card has been compromised. With a fear factor created, the message prompts the customer to reveal his account information by pressing "1” and entering the debit card number. The scammer is assured that a high enough percentage of bank customers will respond and guarantee the success of the thieves operation. Caller ID on these calls typically show the call coming from an unknown number.
The big question that should occur to everyone receiving one of these telephone calls is: Why would my bank call me and ask me for information they already have? Remedy: call your financial institution at the number listed in the telephone book or on your monthly statement to report these types on incidents.
Q: Can I customize settings in Internet Explorer to use persistent cookies?
A: Yes. Follow the instructions below.
- In Internet Explorer, click on the Tools menu, then click on Internet Options, and then click the Privacy tab.
- Click the Advanced button.
- Under Cookies, check off Override automatic cookie handling, then under First-party Cookies select Accept, and under Third-party Cookies select Accept, click OK, and then click OK.
Q: Aren’t you safe from these threats if you stay away from those shady and unsavory websites?
A: Your PC could be infected from a number of sources. Viruses can be transferred from PC to PC through the use of a shared USB Flash Drive. There are many instances where a nationally recognized company’s website has been compromised and visitors to their site have been infected with malware. The best way to protect yourself is to protect your PC.
Q: Do I have to buy expensive software to clean viruses from my computer?
A: There are reputable programs available for free on the internet that may meet your needs. Be sure to do your homework prior to installing any software. Verify the software’s reputation using software review websites such as Cnet.com, prior to installing the software. Some examples of free anti-virus protection and malware removal are:
Note: We cannot endorse or recommend any of the above programs. They are listed here only to show examples of what is available.
Q: How do I know if my PC is infected?
Q: How do I know if my PC is infected?
A: Infected PCs may exhibit suspicious behavior, such as running more slowly than normal, locking up often, crashing and restarting frequently, or displaying unusual error messages. Or they may exhibit no symptoms at all. Also, the suspicious behavior often shown by infected PCs may be caused by a number of other factors. So while a poorly performing computer should make you suspect that it may be infected, you won’t know for sure unless you frequently scan your PC with an antivirus tool.
Q: Is one anti-virus software program better than another?
A: Marketing hype aside, all reputable antivirus software does pretty much the same job. Some may be better than others in regards to a particular feature, but any one of them is better than no antivirus software at all. However, there are a number of disreputable antivirus programs that actually do more harm than good. Be wary of any antivirus software that advertises itself via unsolicited e-mail (spam) or pop-up windows.
Q: What do I need to do to protect my PC?
A: While there is no silver bullet that will protect you from every risk, if you take the following precautions, you can significantly reduce your exposure:
- Install an antivirus program and configure it to update its virus definitions daily.
- Configure your computer and connection to the internet properly. Some computer systems come with a lot of security enabled by default, but have someone who knows what they're doing check the configuration of your computer and other communications equipment —wireless routers, DSL or cable modems, etc.
- Turn on automatic software updates. This is a feature of some software which allows it to patch itself with very little effort from you. Make sure it's turned on for your operating system, security software, and any applications that have the option.
- Be aware of your Internet surroundings. Learn to tell scams from real email, and when not to follow links or open a document. It takes time and practice to develop Internet “street smarts.”
- Perform regular backups. If your system becomes infected with a virus, you may have to reinstall your complete system. Backups ensure you don't lose your data if that becomes necessary.
|Research||$30 hr. / $1 per copy|
|Telephone Transfer||$3.00 per item|
|Zipper Bag (non-locking)||$10/ea|
|Zipper Bag (with lock)||
($10 replacement key)
|Statement Reconciliation/Research||$30 hr. / $1 per copy|
|Non-Sufficient Fund (Paid or Returned Item)||$26 per item (applies to overdrafts created by check, in person withdrawal, ATM withdrawal or other electronic means as applicable)
|Stop Payment||$26 per item|
|Temporary Checks||$1 per book
|Fax-Incoming||$2.50 first 5 pages / $.25 each additional|
|Tax Lev/Garnishment||$50 each|
|Fax-Outgoing||$4 first page / $.25 each additional|
|Cashier's Check||$5 each|
|International Wire||$50 per wire|
|Coupon Collection||$10 per paying agent|
|Notary Service||$25 per notary signature (additional charge for document preparation; not available at all locations; all parties must be present and provide all documents needed for transaction)|
|Photocopy||$.50 per page|
|Wire Transfer||Outgoing - $15 per wire|
|ATM / Debit Card Replacement Fee||$10 per card|
|Collection Item||$20 each|
Please take advantage of the free resource we offer for the benefit of your financial literacy. The following link includes articles, coaches, and calculators in order to better excel your education in finance as it relates to everyday life: https://fnbla.teachbanzai.com/wellness.