Universal Banker I, Crowley, LA
We are seeking a full-time dependable and customer-focused Universal Banker I to join our team in Crowley. This role is ideal for someone with prior banking experience who enjoys helping customers and thrives in a team-oriented environment.
Position Overview
The Universal Banker serves as a frontline representative of the bank, providing exceptional customer service while performing both teller and customer service functions. This role is responsible for accurately processing financial transactions, opening and maintaining deposit accounts, identifying customer needs, and promoting bank products and services. The Universal Banker builds and maintains strong customer relationships while ensuring compliance with bank policies, procedures, and regulatory requirements.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, payments, transfers, cash advances, and check cashing.
- Balance cash drawer daily and maintain established cash limits.
- Verify customer identities and ensure proper authorization for transactions.
- Detect and report suspicious or potentially fraudulent transactions.
- Adhere to all security procedures and cash handling standards.
- Process negotiable instruments and maintain accurate transaction record.
- Deliver exceptional customer service and create a positive customer experience during every interaction.
- Maintain and close consumer deposit accounts.
- Assist customers with debit card transaction research, travel notes, online banking password resets, and other electronic banking services.
- Resolve customer inquiries, account issues, and service requests promptly and professionally.
- Educate customers on bank products, services, and digital banking solutions.
- Build customer relationships by identifying financial needs and recommending appropriate products and services.
- Support customer retention efforts through proactive service and follow-up.
Sales and Business Development
- Identify opportunities to deepen customer relationships through referrals and product recommendations.
- Generate referrals for lending, treasury management, investment, and other bank services.
- Meet or exceed established referral and sales goals.
- Participate in branch sales campaigns and community outreach activities.
Compliance and Risk Management
- Maintain compliance with all bank policies, procedures, and regulatory requirements.
- Adhere to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), OFAC, Customer Identification Program (CIP), and other applicable regulations.
- Recognize and escalate suspicious activity according to established procedures.
- Ensure proper documentation and account opening requirements are completed accurately.
- Protect customer information and maintain confidentiality.
Operational Support
- Assist with branch opening and closing procedures.
- Support branch operational activities and administrative tasks.
- Maintain knowledge of bank products, services, policies, and procedures.
- Participate in training and professional development opportunities.
- Perform additional duties as assigned.
Basic Qualifications
- High school diploma or equivalent
- Ability to sit or stand for extended periods
- Ability to lift up to 10 pounds (coin bags/boxes)
- Basic reading, writing, and math skills
- Strong communication and customer service abilities
Preferred Skills & Experience
- 1–5 years of banking experience
- At least 1 year of account opening experience
- Familiarity with banking software systems and general computer proficiency
Compensation & Benefits
FNB Louisiana offers a competitive compensation and benefits package, including:
- 401(k) plan
- Insurance coverage
- Paid vacation
Work-life balance perks: No nights or weekend hours.
How to Apply
Submit your resume via email to: jobs@fnb-la.com
Contact Info:
First National Bank of Louisiana
Attn: HR Department
P.O. Box 267
Crowley, LA 70527
Phone: (337) 788-8964
About FNB Louisiana
First National Bank of Louisiana is a community bank with full-service locations in Crowley, Lafayette, Lake Charles, Sulphur and Baton Rouge. Since 1924, FNB Louisiana has provided customers and businesses with quality products and a level of personalized service unique to community banks. FNB Louisiana is a wholly owned subsidiary of First National Bancshares of Louisiana.
Our Core Values
- Be easy to do business with.
- Do more than is expected of you.
- Pay attention to detail.
- Be courteous and responsive.
- Treat everyone as you would like to be treated.
Location: Crowley, Louisiana
Job posted: 10/21/2026
Job is in-person
Address: 128 N. Parkerson Ave.,
Crowley, LA 70526