We are seeking a full-time dependable and customer-focused Customer Service Representative (CSR) / Teller to join our team in Lake Charles. This role is ideal for someone with prior banking experience who enjoys helping customers and thrives in a team-oriented environment.
Position Overview
The CSR/Teller will assist customers with account services and daily banking transactions while delivering exceptional customer service. This position requires flexibility to perform both teller and CSR duties as needed.
Key Responsibilities
- Open and maintain consumer and commercial accounts
- Assist customers with a variety of banking services and transactions
- Support online banking, mobile deposit, and digital banking tools
- Monitor daily reports, follow up with customers, and document activity
- Process and support wire transfers
- Assist with debit card services
- Handle stop payments, check orders, temporary checks, and cashier’s checks
Basic Qualifications
- High school diploma or equivalent
- Ability to sit or stand for extended periods
- Ability to lift up to 10 pounds (coin bags/boxes)
- Basic reading, writing, and math skills
- Strong communication and customer service abilities
Preferred Skills & Experience
- 1–5 years of banking experience
- At least 1 year of account opening experience
- Familiarity with banking software systems and general computer proficiency
Compensation & Benefits
FNB Louisiana offers a competitive compensation and benefits package, including:
- 401(k) plan
- Insurance coverage
- Paid vacation
Work-life balance perks: No nights or weekend hours.
How to Apply
Submit your resume via email to: jobs@fnb-la.com
Contact Info:
First National Bank of Louisiana
Attn: HR Department
P.O. Box 267
Crowley, LA 70527
Phone: (337) 788-8964
About FNB Louisiana
First National Bank of Louisiana is a community bank with full-service locations in Lafayette, Crowley, Lake Charles, Sulphur and Baton Rouge. Since 1924, FNB Louisiana has provided customers and businesses with quality products and a level of personalized service unique to community banks. FNB Louisiana is a wholly owned subsidiary of First National Bancshares of Louisiana.
Our Core Values
- Be easy to do business with.
- Do more than is expected of you.
- Pay attention to detail.
- Be courteous and responsive.
- Treat everyone as you would like to be treated.
